Getting Government Things Done (GGTD)
The basic idea is to collect/publish user satisfaction ratings guerilla-style for in-person government services. We can do it using low-cost open source hardware, post a tutorial on instructables, and activate a network of civic nerds (hmmm, how to find them??) to measure the quality of gov services across the country. We can either ask for permission or just strap the device onto a nearby tree and JFDI. My personal interest is to start monitoring user satisfaction for the >100 social service buildings throughout CA, like this one:
MVP could look like:
- Two or more hardware buttons
- Maybe an LED or something to acknowledge successful user input
- Data gets gets sent somewhere or saved for later collection
Ideally this would be:
- battery powered for a long time...
- connected to 3g
- hard to steal
- surrounded by a fat sign that has the question/prompt (Textizen style)
Here are the main pieces for doing this with a rasberry pi:
- RPi on battery: http://www.daveakerman.com/?page_id=1294
- RPi 3g: http://www.cooking-hacks.com/documentation/tutorials/raspberry-pi-3g-gprs-gsm-gps
- RPi hardware buttons + processing input: https://learn.adafruit.com/playing-sounds-and-using-buttons-with-raspberry-pi/overview
And this is obviously overkill but here's a tutorial on making an entire mobile phone from a RPi: http://www.davidhunt.ie/piphone-a-raspberry-pi-based-smartphone/
Another angle entirely is to get ahold of some PropellerHealth inhalers, which already has all the hardware, albeit configured around a totally different use case (monitoring of inhaler usage).
The Net Promoter Score (NPS) is the first thing that comes to mind, which famously asks: 'How likely is it that you would recommend [your company] to a friend or colleague?' This uses a 0-10 scale so we'd need more than 2 input buttons. We could also look for some research on binary measures, like 'Did you get the job done?'
Let me know if you want to scheme on this and maybe bring back Labs Friday for a day or two soon! I have some deep hardware nerd friends so will be brainstorming in the coming weeks.